Русско-англо-русский юридический словарь

The manufacturers are reported to have received a long list of complaints from dissatisfied customers. The company has new procedures for dealing with complaints. (Cambridge Advanced Learner's Dictionary & Thesaurus)

Writing a formal letter of complaint remains an effective way to alert a company to a problem. [...] Before you begin your draft, gather all the information you will need to include in your complaint. This information may include the time, date, and location that you purchased faulty goods or services, reference or invoice numbers, and records of previous communication with the company. To support your complaint, you may need to enclose copies of documents such as receipts with your letter. (Oxford Living Dictionaries)

If you’re having problems with a product of service provider, use our letter of complaint template to let the supplier know about the issue and provide them with an opportunity to resolve the problem. (Small Business Development Corporation, Government of Western Australia)

Writing A Complaint Letter. Handling your own complaints can be a very easy process. If you are dissatisfied with a product or service, a fast and efficient way to get your complaint resolved is to express this dissatisfaction to the retailer or the manufacturer. (New Hampshire Department of Justice)

The letter [complaint letter] should contain all the important facts about your purchase. First describe your purchase including any information you can give about the product or service such as serial or model numbers or specific type of service. Be sure to include the date you made your purchase and location of the store, if appropriate. State what you feel should be done about the problem and how long you are willing to wait to get the problem resolved. Make sure that you are reasonable in requesting a specific action. (New Hampshire Department of Justice)

Is your shipment damaged, lost, or missing items? File a single claim, or a batch claim online. (FedEx)

For any manufacturing company, managing customer claims for refund can be a headache. (Sharon Xuereb, Researching experiences of marginalised groups, the UK)

If you notice a fault with something you’ve bought, you should report it to the retailer as soon as you become aware of it – delaying this could affect your rights. If you spot that something’s faulty within the first 30 days of owning the item, then you have the right to reject it and get a full refund, but you must tell the retailer within this period. [...] If you have a manufacturer’s guarantee or warranty, you may be able to make a claim against the manufacturer, but it’s usually best to raise issues with the retailer first. (The Telegraph)